Refund Policy

1. Our Commitment

BalmaStudio delivers SEO and digital marketing services with documented work and transparent reporting. Our refund policy reflects the nature of SEO as a service where results develop over time.

2. When Refunds Apply

• We are unable to begin work due to circumstances entirely on our side within 14 days of purchase
• The agreed deliverable for the first month (audit, setup, or initial implementation) is not completed within the agreed timeframe due to our failure
• The client has not received any setup communication or onboarding within 5 business days of purchase and payment

3. When Refunds Do Not Apply

• Work has commenced and the first monthly deliverable has been delivered
• Client delays in providing required access (Search Console, Analytics, CMS) caused project delays
• Dissatisfaction with organic ranking results, as these cannot be guaranteed
• Algorithm changes by Google that affect rankings
• Client changed scope or requirements after the project started

4. Requesting a Refund

Email hello@balmastudio.com within 14 days of purchase with your order details and the reason for the refund request. We respond within 5 business days.

5. Processing

Approved refunds are returned to the original payment method via Stripe within 5-10 business days from approval.